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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lillie Eyeson

September 6, 2023

1  out of  5 rating by Lillie Eyeson
"I typically do not write negative reviews, but honestly this has been my worst experience ever. We took a homeowners policy out, due to deductible's being astronomical and us not closing on the house, we cancelled the policy prior to it going into effect. It has been over 60 days and we have not received our refund. We cancelled in the beginning of July and the check was not issued until the end of August. Not to mention they issued the check to the house we didn't close on. The lack of communication and accountability is truly absurd. It still hasn't been resolved and their response is the will take the proper channels to get it resolved. The money itself is over $1000.00, take your business elsewhere. Honestly worst experience ever."

Doreen DeMartino

August 7, 2023

5  out of  5 rating by Doreen DeMartino
"Love this agency. I can not even comprehend anyone that does not give this business a 5/5. My recent accident solidified how good they are at their job. Every time I call, someone picks up the phone and answers my questions immediately. Extremely customer service focused. I never worry about anything with Ellen Nita’s State Farm office protecting my family!!!!"

David Tharney

July 19, 2023

5  out of  5 rating by David Tharney
"Ellen Nita agency offers great service from a friendly ,knowledgeable staff."

Dayen Carvalho

July 17, 2023

1  out of  5 rating by Dayen Carvalho
"No way this person has 4.9 stars. Either they are deleting negative feedback or what. By far the worst customer service I’ve ever experienced. Phone automation is more helpful than this person Ellen. I reached out for almost 2 years about getting my account set up as State Farm’s website kept telling me that my account information was invalid. I kept just paying as a guest. For all I know they were a scam and took all my money. I emailed back in April ! Begging at this point for someone to answer me. So I stopped paying until someone actually reached out to me. And of course! Stop paying the bill! Still didn’t hear anything for 4months though!! How ridiculous is that? I never leave reviews but the level of fury and complete disregard for people is just what this world has come to anyways. Taking my business elsewhere. You should be ashamed of yourself. Ruining the good name of State Farm."

Kelli Infranco

June 15, 2023

5  out of  5 rating by Kelli Infranco
"We have been dealing with Ellen Nita and her office for over 20 years. They hold all of our family’s policies and we have stayed with her even after we moved out of the local area. I have recommended their office to numerous friends and family. Their customer service is unbelievable! Everyone that you encounter is incredibly friendly, accommodating and responsive. I would like to give a special shout out to Rosemary, who we have also been dealing with for years. She is incredibly knowledgeable and quick to respond to all of our needs. If she doesn’t have the answer immediately, she gets the information back to you as soon as possible. I would highly recommend this business to anyone!"

Ibrahim Konuk

June 12, 2023

5  out of  5 rating by Ibrahim Konuk
"We have been served by Ellen Nita State Farm agency for nearly 25 years. Ellen personally helped us right in the beginning to find the best combination of policies for us. Not only it saved us significant money and gave us peace of mind, but also helmed me to obtain business insurance when I was doing consulting work at almost no extra charge. Since then Rosemary at the agency has helped us to adjust our policies to our needs as we got older. Most recently, my wife had a minor collision. Other party insurance company insisted on splitting the responsibility. With advice from Rosemary we supplied the appropriate information and the dedicated specialists at the State Farm requested an arbitrator decision. At the end, arbitrator decided for us and all repair costs were paid by the other party insurance company. Our insurance premiums was not effected as a result. I recommend State Farm and Ellen Nita. I would like to express our gratitude to Rosemary for her continued help."

Michele Benedetti

May 22, 2023

5  out of  5 rating by Michele Benedetti
"Excellent patient experience. Quick and accurate help with my insurance needs"

Subu Venkataraman

May 11, 2023

5  out of  5 rating by Subu Venkataraman
"I have been with Ellen Nita for over 20 years, and have been impressed by the consistently high quality of service provided. A shout out to Rosemary Thorne in particular! She seems to pick up the phone whenever I call with a question, and provides clear direct guidance every time, along with tips/links that I had not even thought of. Truly a class act!!"


February 8, 2023

5  out of  5 rating by Jill
"I have been with State Farm for 30 years! We have car insurance and homeowners insurance with them and they really do help you figure out what you need and what you do not need. I have made a few friends there over the years and Rosemary has been my go to person every time! She will tell it to you straight and give so many great tips and she is so friendly. I feel as though I can ask any questions and she will steer me in the right direction. If Rosemary is not available, any of the staff at State Farm in Princeton, NJ will be happy to help! Especially, our agent, Ellen Nita! You ladies are the best! Thank you all for your help over the years!"

Susan Wisniewski

January 18, 2023

5  out of  5 rating by Susan Wisniewski
"Excellent service representative! She was wonderful and very helpful."

John T

November 4, 2022

5  out of  5 rating by John T
"Nancy Luther helped me with a new commercial auto policy that was way more affordable than what I was quoted by other companies. Nancy found me a policy that met my needs and has been proactive in communication whenever any issues come up. I highly recommend other small businesses reach out to Nancy for their insurance needs."

Joel Leizer

August 23, 2022

5  out of  5 rating by Joel Leizer
"In our lifetime there are many people and businesses that stand out. To me the staff at Ellen Nita State Farm is one that I would like to let everyone know about. I am not into writing reviews because they are too easily coerced or untrue. In this case I feel that the people in this agency and the service that they give should be shared by all that are interested in a professional, caring organization. Not only is the service great but they go out of their way to save you as much money as possible on your insurance. They are amazing."

Scott Tremaine

August 17, 2022

5  out of  5 rating by Scott Tremaine
"I worked with Joell Nemeth at this office to set up car, home, and umbrella liability insurance. Joell was pleasant to work with, knowledgable and helpful, and quick to respond to any issues. I would certainly recommend her to others."

Craig Barnes

August 17, 2022

5  out of  5 rating by Craig Barnes
"I have had a wonderful experience with this agency, who picked up my family’s auto insurance at substantial savings when our former internet insurance company became too expensive. Since then I have also added policies for two homes and an umbrella policy. Joell Nameth has been a fabulous account representative for us. She is always immediately responsive, explains options well, and clearly understands the insurance industry. And it is great having someone at the agency who knows us and our particular insurance needs."

Kritika Bajaj

August 4, 2022

5  out of  5 rating by Kritika Bajaj
"I worked with Joell Nemeth to facilitate my move to NJ and she has been very humble and helpful. She was quick in responding and went an extra mile by guiding me towards getting my drivers license and registration. The team’s service is highly recommended."

David Tharney

July 22, 2022

5  out of  5 rating by David Tharney
"Always great service. Courteous and proficient"

Karthickeyan Jothieswaran

May 19, 2022

5  out of  5 rating by Karthickeyan Jothieswaran
"We worked with Nancy Luther to switch Auto and Homeowners insurance from another service provider and the process absolutely a breeze ! Nancy provided extremely good support during the process. Very diligent in responding to emails, phone calls. I would recommend her to anyone looking for a State Farm insurance agent."

Stephen Obermeier

May 16, 2022

5  out of  5 rating by Stephen Obermeier
"What a wonderful friendly, down to earth approach to working with people starting at the top and working its way down the organization. Her approach clearly makes it easy for her to propose solutions to your needs for today while opening up possible solutions to tomorrows needs."

Lauren Saccone

April 22, 2022

5  out of  5 rating by Lauren Saccone
"We worked with Valorie, and it was an amazing experience! She was with us through every step of the way offering support, guidance, good common sense, and great resources. Valorie helped turn a potentially stressful situation into an easy process. We would 100% recommend her to anyone looking for a fantastic State Farm Agent!"

Aidan Young

February 14, 2022

5  out of  5 rating by Aidan Young
"Joelle was incredibly helpful. She went out of her way to find me the most savings and also did an excellent job of talking me through all of my options and helping me navigate the complexities of getting all of my details from the mortgage company for homeowners insurance. I highly recommend her!"

Gerald Major

February 4, 2022

5  out of  5 rating by Gerald Major
"Like the ad says..." a good neighbor..." Ellen is always available for insurance advice and knowledge THANK YOU ELLEN :-)"

Eddie Brito

November 24, 2021

5  out of  5 rating by Eddie Brito
"I have had nothing but positive dealings with Ellen Nita Insurance. I have been a customer for over 20 Years. I usually deal with Joelle, any time I reach out, she is always quick to respond ( within 20 minutes sometimes) . I always get a response the same day or next day at the very latest. I get notifications when there is a possibility of lower rates, they have bundled and saved us quite a bit of money on my insurance through the years. I would recommend Ellen Nita State Farm Ins. to my friends or anyone looking for great customer service and Integrity, and I would most certainly give Joelle the highest of ratings in terms of customer service and quick response."

Michael Berger

November 18, 2021

5  out of  5 rating by Michael Berger
"It really says something when the best part of dealing with the aftermath of a disaster is talking to your insurance agent! Let's start with the insurance on my house. When I went to purchase my insurance on my house they helped me build an insurance plan that made sense. I knew I was in the right hands when I said "I don't think I need that much money toward jewelry coverage" and they said "so let's reduce the coverage!" Happy to save me money where it made sense. Then Ida came and we had taken on massive water damage in our basement. Talking with our insurance agent was not stressful, in fact, they were empathetic and hilarious! They even gave us tips that had nothing to do with the actual insurance! Fantastic service. On the topic of Ida; Both of our cars were totaled as well. And again the agents at this State farm were incredible! It feels like I'm not playing tug of war with them, but actually being helped. It's outstanding! It doesn't matter who picks up the phone at this State Farm agency, they are all fantastic and so nice! The real review should include the over 20 or 30 years that my in laws have had insurance coverage with them. My in laws were the ones who convinced me to get my insurance through them. One of the best pieces of advice I've ever received! Thank you to the whole team at Ellen Nita's State Farm Agency and I hope I'm not calling you for anything soon, but if I do I know there will be a friendly voice on the other side!"

Becca Sanchez Martin (Rebecca Martin)

November 17, 2021

5  out of  5 rating by Becca Sanchez Martin (Rebecca Martin)
"I had a wonderful experience working with this office. My agent, Valorie Pilicer, was wonderful to work with- she is incredibly professional, responsive, and knowledgeable. Highly recommend this office (and Valorie specifically)!"

Jun Li

November 9, 2021

5  out of  5 rating by Jun Li
"I have been using their service for 2 years, they always responds my requests promptly, and their rate is reasonable. Highly recommended."